The remote receptionist is a growing trend for businesses of all sizes, from solo ventures to established companies. It is the answer to many small business challenges, including a lack of resources or the budget to hire a full-time receptionist, and it allows entrepreneurs to focus on customer service and future growth.
A remote receptionist provides services similar to that of an in-house receptionist, such as answering incoming calls, routing and patching calls, taking messages, transferring calls, scheduling appointments and more. However, the benefits of a remote receptionist include cost savings, flexibility and 24/7 service to meet call volume and client needs.
Over 80% of customers expect a response from companies within an hour, and that expectation doesn’t end when the office closes. Providing live chat to your customers can help you address their questions and concerns immediately, and a remote receptionist can be an effective extension of your team.
Virtual Receptionist Services for Medium Businesses
Even if your business has a full-time receptionist, it’s likely that you need a backup plan for high call volumes, lunch breaks, vacations and after hours coverage. A virtual receptionist is the ideal solution to these problems because it allows you to scale call handling without adding additional staff, and it also saves you money on salaries and other overhead costs.
A remote receptionist can also provide important back-up services such as call transferring and patching, which means that if a call isn’t answered after a certain number of rings or the line is busy, it will be routed to a designated person or voicemail. These services can boost your business’s customer experience and help you maintain a competitive edge by increasing the likelihood of customer retention and conversion.