A virtual receptionist, also known as a live answering service, provides customer care and support for businesses that do not have in-house reception staff. Whether you operate a small business with limited resources or are a large organisation looking to scale your customer service capabilities, remote receptionists are an affordable and flexible option.
When customers call your business, you want them to hear a welcoming voice that conveys a sense of professionalism and demonstrates that your organisation cares about its clientele. When a call goes unanswered, your potential customers will most likely find another company that is willing to assist them, which could lead to a loss in revenue.
With a virtual receptionist, you can ensure that every phone call is answered and handled efficiently, thereby delivering an outstanding customer experience. You can also rely on these professionals to transfer calls in a timely fashion, which is important because today’s customers expect prompt response times from the companies they interact with.
The services that most remote receptionists provide include message relay and appointment scheduling. They can take detailed messages from a caller and promptly dispatch them to you via your preferred method of communication, such as email or text. Alternatively, they can schedule appointments on your behalf and keep your calendar updated for you.
A remote receptionist is often paid on a per-minute rate, with a monthly subscription fee that includes a set number of prepaid minutes that can be used as needed. However, some companies offer a flat monthly fee that does not expire, which may be a more suitable solution for your organisation. remote receptionist